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Legend Twin Tuner PVR F.A.Q.
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Posted on: Nov 09, 2004 |
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This FAQ covers most common problems people have experienced with the Legend PVR Twin Tuner STB (part LPVRxxx). Please refer to this FAQ if you have any problems, before contacting the LEGEND technical support team. If you have a query that is not covered in this FAQ please e-mail it to digitalsupport@legenddigital.com, include the subject heading “FAQ Enquiry”.
1). The PVR does not tune in any channels?
Digital Broadcasts still require the use of an RF antenna to pick up the signal. The PVR's are equipped with an RF plug which you will need to connect to your existing arial before you will be able to receive a signal. The antenna should be connected to Antenna In, Tuner 1.
2). The PVR picks up channels, but when I watch them the display is corrupted. Is my PVR faulty?
Usually not. Digital TV still uses a broadcast signal and depending on the signal strength in your area, you may get signal corruption. DTV only requires a faint signal to work, but the signal must be constant. If your signal drops out, your TV picture will break up and you may lose the picture altogether. As with normal TV, the use of POWERED RF signal booster units can be very effective at improving your digital reception.
Some units that become faulty do show a symptom of a corrupted display. To check if the unit is faulty, you can check your SIGNAL STRENGTH as indicated on the on-screen display. If you signal strength is consistently high, and you are still seeing frequent display problems, then you MAY have a faulty unit, and it can be returned to place of purchase for checking. If your signal strength varies then most likely your problem is simply poor reception.
3). I bought a PVR with a 160GB or greater hard disk, but in HDD Information it says it is only 130GB?
Originally the PVR's were designed to handle a hard disk of 120GB max. We have recently updated our firmware to allow the use of larger capacity drives, such as 160GB, 200GB, 250GB, etc. A very small number of units were shipped WITHOUT the current firmware. Please visit the LEGEND DIGITAL website to obtain the latest software and firmware updates for the PVR. Once the firmware is updated, you will need to re-format the HDD (only if you have a HDD greater than 120GB installed) using the PVR menu system. Unfortunately this will result in the loss of any recordings stored on the PVR.
This is necessary as the firmware updates the type of file system the PVR uses, and so on some units the old recordings will not be accessible, and playing them may result in a system lock. If you have a PC, you may copy your recordings to your PC, update the firmware, format the HDD and then copy the recordings back to the PVR. This will work in MOST cases.
4). I cannot get DOLBY sound to work, either when watching live broadcast or when viewing recorded programs (or both)?
Early versions of the PVR did have some problems properly decoding the Dolby Audio. As above, firmware updates have been released that correct this problem. Visit www.legend.com.au and browse to the LEGEND DIGITAL downloads section to obtain the latest firmware and USB update utility.
5). My PVR will stop recording if I put it to standby.
Absolutely. The PVR uses a standard 3.5" Hard Disk Drive to store ALL data. When the PVR is in STANDBY mode, there is no power for the HDD, and thus no data can be stored on it. This is why the PVR must "wakeup" before commencing any timer recordings. If you turn the unit off during any recording, HDD power will be lost, and so will the recording.
6). My PVR has 2 tuners. How can I record 2 channels at once?
To record 2 different channels simultaneously, simply set the PVR to record manually or using the TIMER RECORD function. Then when your second program starts, you can use the TIMESLIP function to record the second show. When you stop timeslip, or it reaches it's 90 minute maximum, you will be asked if you want to save it. If you do it will appear in your PVR list as normal. Since timeslip is limited to 90 minutes, you should use it to record the SHORTER of your 2 programs, and use standard or time record for the longer show. It is NOT possible to record 2 channels and watch a third. This would require 3 tuners.
7). I can only see AUSTEXT/TELETEXT on channel 7.
Aus/Tele Text are features that are broadcast by channel 7 only, and not by any other Australian TV network. Therefore you must be viewing channel 7 when you bring up Teletext or you will not be able to see any text information.
8). sometimes my PVR turns off automatically when timer record finishes. Sometimes not. What's wrong?
At the time of ending a recording, the PVR goes to LAST STATE. If it was on before recording started, it will stay on, likewise if it was off, it will turn off. HOWEVER it also checks to see what tasks it must do in the near future. If it needs to record another program within a short time, then the PVR will override itself in order to stay on, and ensure recording begins. This then resets the "last state" to being on, and so the PVR will not turn off in this case. If necessary, you can always set the SLEEP time in the menu so that your PVR will turn off at the same time every day/night.
9). How do I transfer files from the PVR to my PC?
Install the Upload software and PVR drivers as described in "updating firmware" section. When you run the USB software, connect your PVR and turn it on, you will see the software says "STB Connected".
On this screen at the bottom right there is a dropdown menu. It defaults to Firmware/Picture/MP3 but you can change it to VIDEO. In the top right, a list of your available recordings will now display. Select the recording you wish to transfer to your PC, and then in the top left you must select your DESTINATION folder.
Then simply press the UPLOAD button under the list of recordings. Transfer speeds are USB1.1 only and for long recordings it may take 2-3 hours to complete the transfer.
10). How can I delete single files from my PVR list?
To delete a single file:
Press the PVR button on the remote.
Press the BLUE button on the remote to bring up the edit options list in the top right.
Select DELETE using the cursors on the remote and press OK.
Each PVR item will now have a white circle after it on the right hand side.
Using the cursor buttons move to the items you wish to delete and select them with the OK button - the white circle will be tagged with a blue dot to indicate the files that are selected for deletion.
When you have selected all your files press the EXIT button, cursor to YES if you are sure about your changes and then press OK.
Your PVR list will be updated with the tagged files removed. You can then exit back into TV mode.
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